Frequently Asked Questions

Yellow and Pink Flowers

Frequently Asked Questions

What if I have an allergy?

On all Food Items you will find Allergen Information on the description. 

Products will also be labelled with an allergen label.

Biscuits are made in an environment where Gluten, Wheat, Eggs, Dairy, Soya & Nuts are present so they may always contain traces of these items. 

Our Biscuits all include Gluten, Wheat & Dairy.

Do you Deliver?

Yes we offer delivery through post throughout the UK.

International items can only be purchased on Etsy.

Please note biscuits cannot be posted internationally.

Can I Collect my Order?

Orders can be collected from S60, Waverley in Rotherham with prior arrangement. 

Is My Order Sent Tracked?

Only if you select to upgrade to this option on checkout. This option is currently unavailable due to COVID-19 as you cannot sign for your parcel. Standard Shipping is not tracked to ensure postage costs are kept to a minimum so a tracking number can not be provided. Proof of Postage is kept for all items and can be provided on request.

What happens to my Parcel when it is despatched?

Generally we use Royal Mail (except for larger orders where a courier is used). You can upgrade to recorded delivery if this is not already specified on checkout. Every item is despatched within the estimated despatch or agreed timescale. Please note we cannot accept responsibility for any delays made by Royal Mail or other couriers if your items do not reach you on time. I can issue a claim on their website but please note this process may take upto 30 days.

What if I receive my order and there is a breakage?

If you have received your order and there is an issue please contact us within 48 hours of receipt so this can be resolved. Please note we are not responsible for items evidently damaged by the courier but we can assist on the next steps. If an item is damaged but could still be used and repaired I will advise how to do so. Please note there is always a risk of breakage on Fragile Items such as Biscuits, which unfortunately we cannot be responsible, although it is very unlikely.

What is the shelf life on my biscuits?

Biscuits are made fresh for each order and do not contain preservatives. They will have a best before date of 3-4 weeks.
We would advise with your biscuit gift sets to move them into Tupperware or a Tin after 2 weeks, this will prolong the shelf life for a further 1-2 weeks.

How long will it take for my items to be despatched?

Please see our Delivery & Returns.