Delivery & Returns

Further information regarding despatch times, delivery information, processing times & returns.

Yellow and Pink Flowers

Despatch & Delivery Times

Despatch Times:

Each of our items are individually handmade or sourced from a handmade supplier. We do not keep items in stock so processing & despatch times are a little longer but we promise they are worth the wait. Please find details below for products:

Biscuits: currently unavailable

Wooden Decor, Hoops, Initial Plaques & Wands: 3-4 weeks.

Hair Accessories: 3-4 weeks

All Other Items: 3-4  weeks

If you are unsure, please contact us prior to ordering.

Delivery Times:

Royal Mail are used for most items unless your item is too big it would be upgraded to the relevant courier. 

Royal Mail 2nd Class: is usually delivered within 2-3 Working Days

Royal Mail 1st Class: is usually delivered within 1-2 Working Days

Please note Royal Mail are still experiencing delays in some areas due to COVID-19 so delivery may take longer.

 

Items are sent Standard Post so there will not be tracking number however proof of postage can be provided.

 

Please note we cannot accept responsibility for any delays made by Royal Mail or other couriers if your items do not reach you on time. We can issue a claim on their website but please note this process may take up to 30 days and may not be successful.

Returns & Exchanges

Due to the nature of our items the majority of our items are not valid for refunds or exchanges. Items that are food, hair accessories, personalised or bespoke are not refundable or exchangeable. 

I will accept Cancellations within 24 hours of ordering.

Please ensure you have read the relevant processing times for each item prior to ordering and taken this into account alongside the delivery timeframe. 

Coral Flowers