Delivery & Returns
Further information regarding Delivery Information, Processing Times & Returns
Despatch & Delivery Times
Each of my items are individually handmade, so I do not keep items in stock. Therefore it takes me a little bit of time to make each item. This is specified on each item.
Biscuits: a Despatch Date is provided for selection on ordering.
Hoops & Initial Plaques: 3 Week Turnaround Time
Floral Place Settings: 3-4 Week Turnaround Time
Other Items: Usually within 7-10 Working Days
Royal Mail are used for most items unless your item is too big it would be upgraded to the relevant courier.
Royal Mail 2nd Class: is usually delivered within 2-3 Working Days
Royal Mail 1st Class: is usually delivered within 1-2 Working Days
Please note Royal Mail are still experiencing delays in some areas due to COVID-19 so delivery may take longer.
Items are sent Standard Post so there will not be tracking number however proof of postage can be provided.
Please note I cannot accept responsibility for any delays made by Royal Mail or other couriers if your items do not reach you on time. I can issue a claim on their website but please note this process may take upto 30 days.
Returns & Exchanges
Due to the nature of my items as most items are personalised or of a food nature I do not accept returns or exchanges.
I will accept Cancellations within 24 hours of ordering.
Please ensure you have read the relevant processing times for each item prior to ordering and taken this into account alongside the delivery timeframe.